Minna Vaisanen

Head of Customer Success and Accounts, Thrive Partners Minna is a passionate customer success professional who is committed to delivering outcomes and fast time-to-value for customers.

About this speaker

Minna is a passionate customer advocate and lifelong learner with over 12 years of leadership experience in various companies. She has worked as an expat for over 8 years and has travelled to more than 65 countries.

Minna is Head of Customer Success and Accounts at Thrive Partners.

Previously, she was the Head of Customer Success at Growth Engineering, a Learning Tech organization, where she led their customer transformation. Additionally, she has expertise from the Hospitality Tech industry.

Minna frequently contributes to the customer success community and hosts webinars for the Women Leaders in Customer Success series. She is also a mentor for the next generation of Customer Success leaders through the PowerUp program.

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Panel: Customer churn in SaaS - identifying causes, mitigating risks, and maximizing retention

Rupal Nishar Minna Vaisanen Richard Convery Ton Dobbe Ayman Husain