Rupal Nishar Richard Convery Minna Vaisanen Ton Dobbe Ayman Husain

Panel: Customer churn in SaaS - identifying causes, mitigating risks, and maximizing retention

A Talk by Ayman Husain , Rupal Nishar , Richard Convery , Ton Dobbe and Minna Vaisanen

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About this Talk

In this panel session, we will explore the issue of customer churn in SaaS businesses, which can pose a significant risk to growth and profitability.

Our panel of experts will discuss how to identify the causes of churn, track and analyze retention metrics, and implement effective mitigation strategies.

We will delve into topics such as customer engagement, user feedback, product innovation, and pricing models, to help attendees better understand how to maximize customer lifetime value and drive sustainable growth.

Join us for a thought-provoking discussion on how to minimize churn and achieve lasting success in the SaaS industry.

About The Speakers

Say hello to your Speakers for this Talk.

Ayman Husain

Ayman Husain

Director, CS, Data, AI & Analytics, Microsoft

Ayman manages the customer success, and cloud-born digital transformation journey for Microsoft customers.

Rupal Nishar

Rupal Nishar

VP Customer Success, Netomi

An expert at trends in the industry that are shaping the future of customer experience.

Richard Convery

Richard Convery

Head of Customer Success, Virtuoso

Richard is a visionary leader with a proven track record of driving customer success and driving organisational growth.

Ton Dobbe

Ton Dobbe

Founder, Value Inspiration

Ton believes that the future belongs to B2B SaaS businesses that create products worth making a remark about.

Minna Vaisanen

Minna Vaisanen

Head of Customer Success, Growth Engineering Ltd.

Minna is a passionate customer success professional who is committed to delivering outcomes and fast time-to-value for customers.

Stages Covered

Data-driven decision making

Customer success and retention

Strategic Leadership

Scaling SaaS businesses

The Future of SaaS