SaaS Metrics Summit June 2023

Customer success and retention

Use customer insights to drive smart choices, improve engagement and maximize satisfaction

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Meet our Speakers

We've gathered some of the top experts in the field to discuss this topic. With years of experience between them, they're well-equipped to offer invaluable insights and perspectives.

Imran Anwar

Director CS & Digital Transformation, Microsoft

Ayman Husain

Director, CS, Data, AI & Analytics, Microsoft

David Appel

Global Head, SaaS Vertical, Sage

Kathy Doucette

CFO / COO, Proposify

Brett Martin

Co-founder / Investor, Kumospace

Rupal Nishar

VP Customer Success, Netomi

Richard Convery

Head of Customer Success, Virtuoso

Ton Dobbe

Founder, Value Inspiration

David Sepulveda

Head of Data, Kumospace

Minna Vaisanen

Head of Customer Success and Accounts, Thrive Partners

Sophie Raymond

Event Host, Future of SaaS

Talks

Welcome to SaaS Metrics Summit

3 frameworks to help track success & inform your board as you scale

Panel: Customer churn in SaaS - identifying causes, mitigating risks, and maximizing retention

Panel: Unleashing the power of analytics - best practices and real-world applications

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